The Donabedian conceptual framework evaluates the quality of healthcare services through three key categories: structure, process, and outcomes. I wonder if structure might influence OKRs in healthcare. Structure includes elements such as facilities, equipment, human resources (e.g., the doctor-to-patient ratio), and technology. In healthcare, consumers typically visit care facilities to receive services, though tele-services are increasingly common. This differs from other industries where products are presented to customers either online or in stores which makes the structure as part of the healthcare services.
The Donabedian conceptual framework evaluates the quality of healthcare services through three key categories: structure, process, and outcomes. I wonder if structure might influence OKRs in healthcare. Structure includes elements such as facilities, equipment, human resources (e.g., the doctor-to-patient ratio), and technology. In healthcare, consumers typically visit care facilities to receive services, though tele-services are increasingly common. This differs from other industries where products are presented to customers either online or in stores which makes the structure as part of the healthcare services.
Yes, absolutely. OKRs is just a goal-setting best practice. It does not replace other frameworks.